Refund policy

We want your order to arrive as expected. If an item arrives damaged, incorrect, or materially different from its listing, contact us as soon as possible with your order number and clear photos of the issue.

Return eligibility depends on the condition of the item, the reason for the return, and how long it has been since delivery. Items should be unused, complete, and returned with their original packaging wherever reasonably possible. Certain personalised, hygiene-sensitive, or final-sale items may not be eligible for return unless faulty.

Approved refunds are sent back to the original payment method after the returned item has been received and checked. Banks and card providers may take additional time to display the funds. Original shipping costs and return postage may be non-refundable unless the item was faulty or supplied incorrectly.

Do not send an item back before contacting us, as the correct return address and instructions can vary. Email contact@unaccept.com for assistance.